To ensure prompt, accurate service, all returns require prior authorization by BB Waterfowl's Customer Service Department. BB Waterfowl will accept returns within 15 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.
If you receive a damaged shipment, please note this on the freight delivery record and take pictures of the damages. Please keep all packaging and notify Customer Service immediately.
We are unable to take back products with opened packaging and used products. Additionally, we cannot accept returns on clearance items, special order merchandise, or products that have been shipped to a third-party.
Our return specialists will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.
There will be no restocking fee if an item is returned as a result of our error, shipping errors or merchandise damaged in transit.
All other returns are subject to a 10% restocking fee.
Original and return shipping charges will not be refunded unless the return is the result of our error. Shipping labels will not be issued to consumers. Shipping labels cannot be issued for products classified as hazardous materials. Please contact the Customer Service Department for additional details.
All returns require a Return Authorization number. You can make a return request on our website, by emailing BBwaterfowl@gmail.com, or by calling our Customer Service Department at 740-586-0007 where we would be happy to walk you through our return process. Once we have processed your request, you will receive an email that contains your RA number and additional instructions on where to send the return. Our goal is to process requests by the close of business on the next business day. Once you obtain an RA number, please make sure it is clearly marked and visible on the outside of the package. Packages that do not contain an RA number may be refused.
Please include a copy of the original invoice and RA form with the package.
Should you have any questions, please feel free to call BB Waterfowl's Customer Service Department at 740-586-0007 or email us at BBWaterfowl@gmail.com.